At Makhdoom Naturals, your wellness and satisfaction are our top priorities. We take great care in sourcing and crafting our herbal blends, and we want you to have a positive experience with every cup.

1. 30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

To initiate a return, please contact us within 30 days of receiving your order.

Once we receive the returned product, we will process your refund to your original payment method.

2. Damaged or Incorrect Items

We take every precaution to ensure your order arrives in perfect condition. However, if your order arrives damaged, defective, or if you received an incorrect item, please notify us within 7 days of delivery.

Please provide your order number and clear photos of the damaged or incorrect item.

We will be happy to arrange a replacement or issue a full refund immediately.

3. How to Start a Return

To start a return or report an issue, please reach out to our team:

Email: makhdoomnaturals@gmail.com

WhatsApp: +92 304 5361000

Subject Line: Return Request - [Your Order Number]

4. Shipping Costs

Damaged/Incorrect Items: We will cover the return shipping costs for any defective or incorrect products.

Standard Returns: If you are returning an item due to personal preference, return shipping costs are the responsibility of the customer.

5. Refund Processing

Once your return is inspected and approved, we will initiate your refund. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.